1.Scope

This Refund and Return Policy (“Policy”) applies to paid downloadable Alayer.AI products. These include readiness packs, templates, toolkits, and related documentation delivered electronically, for example as PDF or other digital files.

This Policy does not create a physical-goods return right. Digital products cannot be sent back once delivered.

Your use of the materials is governed by the End User License Agreement (“EULA”) for the product you purchased and any other terms stated at purchase. If this Policy and the EULA conflict, the EULA controls the scope of your license and this Policy controls refunds of the purchase price.

2.Sales are final after successful delivery

“Successful delivery” means we have made the files available to you through a working download link, or equivalent access, sent to the email address or account used for the purchase. Delivery is successful when the working link is made available, whether or not you have located the file on your device.

After successful delivery, the sale is final. We do not give refunds for reasons such as:

• you changed your mind;
• you bought the wrong pack or the wrong audience edition;
• you dislike the style, format, or structure;
• the pack did not meet an expectation that was not stated on the product page;
• you did not achieve certification, an audit pass, or any compliance outcome;
• you no longer need the materials; or
• you reviewed free samples and still purchased.

Digital goods cannot be returned in a way that fully undoes access. For that reason, successful delivery ends the ordinary refund path, subject only to Section 3 and to rights that cannot be waived under applicable law.

3.When we will refund

Within thirty (30) days of the purchase date, you may request a refund on any of these grounds:

1. Not delivered. We did not deliver the product files after a completed purchase.
2. Cannot download, save, or open. You cannot download, save, or open the delivered files, and we cannot resolve the problem within the fix-first period in Section 4.
3. Defective or not as described. A file is corrupted, incomplete, the wrong product, or materially different from the scope stated on the product page at the time of purchase, and we cannot correct it within the fix-first period in Section 4.
4. Billing error. You were charged more than once for the same order, or charged the wrong amount.

For ground (a), once we verify that delivery failed, we will deliver the files promptly or refund you, whichever you prefer. For ground (d), once we verify the error, we will refund the amount charged in error.

What is not a refund ground

Ground (c) does not cover differences of style or opinion, or expectations that were not stated on the product page. Problems caused by unsupported software on your side, network or security blocks on your side, a lost login where a reset is available, or declining reasonable support steps are not refund grounds.

Time limit

Requests under this Section must reach us within 30 days of purchase. We may decline later requests, except where applicable law requires otherwise.

4.How to request a refund

Check these first

Most downloads that seem to be missing have completed and can be found on your device. Before you contact us, please check the following:

• Look in your device’s Downloads folder and in your browser’s downloads list.
• The file may have opened in a browser tab instead of saving. Use the save or download button in that tab.
• Pop-up blockers, download blockers, and workplace security filters can stop a download without showing an error. Allow downloads from alayer.ai or try another network.
• Links opened inside an email app or social media app often fail. Open the link in a full browser.
• On a phone or tablet, look in the Files app.
• Check your spam or junk folder for the delivery email. The same link is on your order page if you have an account.

We support current versions of Chrome, Edge, Firefox, and Safari. You also need an application that can open the file type, such as a PDF reader.

Send your request

1. Email support@alayer.ai with the subject line “Refund request: Order [your order number]”.
2. Include your order number or receipt, the email address used for the purchase, the ground from Section 3 that applies, and a short description of what happened.
3. Attach the proof listed below for your ground.
4. We will reply by email and may ask follow-up questions needed to investigate.

Proof we need

Never email full card numbers or passwords.

How we verify

We keep delivery and download records for each order and check them against your request. These records show when the delivery email was sent and whether the download link for your order was used, including the date, time, and number of downloads.

If our records show a completed download, we treat the files as delivered. We will help you find the file or download it again instead of issuing a refund. You may still request a refund under ground (b) if the file will not save or open.

How we use and keep your information

We use the information you send, together with our order records, only to handle your request, prevent fraud, and keep the records the law requires. We may retain order, payment, and refund records for as long as needed to meet legal, tax, and accounting obligations and to establish or defend legal claims. This applies even after a refund is issued and you have deleted your copies of the materials.

See our Privacy Policy at https://alayer.ai/privacy-policy-2/ for details, including your rights over your personal information.

We try to fix it first

For grounds (b) and (c), we will first try to solve the problem. This may include re-sending the link, replacing the file, providing an alternate format if we offer one, or troubleshooting with you. If we cannot fix the problem within five (5) business days of receiving the information we need to investigate, we will approve the refund.

5.Bundles

If a problem under Section 3 affects only some editions in a bundle, we will fix or refund those editions only. The refund is a pro rata share of the bundle price, divided equally among the editions in the bundle unless your purchase confirmation shows a price for each one.

We refund the whole bundle only where the whole bundle is affected. Your license for unaffected editions continues.

6.No outcome guarantee

Alayer.AI readiness packs are readiness and educational materials. They are not certification, an audit opinion, legal advice, or a guarantee of conformity or of passing any audit. Failure to obtain a certification, attestation, or authorization under any standard, framework, or regulation, an audit result, or assessor feedback is not a refund ground under this Policy. The EULA sets out the full disclaimers.

7.Inspect before you buy

• Free samples. Where we offer sample pages or demo excerpts, review them before you purchase.
• Product page scope. Each product page states the intended audience, what the pack covers, and what it does not include. Buy based on that scope.
• Updates. Where the product page or your purchase confirmation states an update commitment, we will provide the updates described. An update entitlement does not by itself create a refund right.

If your purchase confirmation states a more specific update commitment for your order, that statement controls for updates on that purchase.

8.If a refund is approved

License ends and copies are deleted

When we approve a refund for a product you received:

• your license under the EULA for that product ends on the approval date, or on the date we state in writing;
• you must stop using the materials and permanently delete all copies under your control, including downloads, prints, shared copies, and backups you can delete, except where the law requires you to keep them;
• you must also permanently delete all Adapted Documents (as defined in the EULA) made from the refunded materials, including your organization’s filled-in policies, procedures and registers, except where the law requires you to keep them; and
• you must confirm the deletion in writing (email is fine) within seven (7) days of our approval notice.

We issue the refund after we receive your deletion confirmation. This step does not apply where the files were never delivered, or to a billing error where you keep the product.

Timing and method

We issue approved refunds within ten (10) to fourteen (14) business days of approval and, where required, of your deletion confirmation, or sooner where applicable law requires. Your bank or card issuer may take additional time to post the refund.

Refunds go to the original payment method and cover the amount you paid for the affected product. Currency conversion or other fees charged by your own bank or card issuer are outside our control.

Continued use after a refund

Using or sharing the materials after your license has ended is a breach of the EULA.

9.European Union and United Kingdom consumers

If you are a consumer in the European Union or the United Kingdom, nothing in this Policy limits your mandatory statutory rights, including your rights where digital content does not conform to the contract.

Where you gave your express consent at checkout to immediate supply of the digital content, and acknowledged that you would lose your right of withdrawal once the download or access begins, your 14-day right of withdrawal ends when the download or access begins, but only after we have confirmed your consent and acknowledgment in writing (for example, in your order confirmation email), as the EULA states. If you did not give that consent and acknowledgment, or did not receive our written confirmation, contact us.

Purchases made for business purposes are not consumer purchases.

10.Purchases through a reseller or merchant of record

Some orders are processed by a third-party seller of record, whose name appears at checkout and on your receipt. For those orders, that seller’s terms also apply to the payment and to how a refund is processed.

Contact us first at support@alayer.ai. We will help with delivery and access problems and coordinate any refund with the seller.

11.Governing law, language, and changes

Governing law

This Policy is governed by the laws of the State of Kansas, United States of America, without regard to conflict-of-law rules that would apply another jurisdiction’s law. Courts located in Kansas have exclusive jurisdiction over disputes arising from this Policy, except where applicable law requires otherwise.

Nothing in this Policy limits rights that cannot be waived under applicable law, including mandatory consumer protections where they apply.

Language

Where we provide a translation of this Policy, the English version controls, except where applicable law requires otherwise.

Changes

We may update this Policy for future purchases. The version linked or stated on your purchase confirmation or receipt applies to that purchase unless we agree otherwise in writing. Earlier versions are available on request.

12.Contact and entire agreement

Refund and delivery support
Email: support@alayer.ai
Web: https://alayer.ai
Privacy Policy: https://alayer.ai/privacy-policy-2/
Terms of Use: https://alayer.ai/terms-of-use/
Contact: https://alayer.ai/contact-us/
Subject line: Refund request: Order [your order number]

For unauthorized charges or payment fraud, contact us promptly at the same address and contact your card issuer as appropriate. If you have a problem with an order, please contact us before disputing the charge with your bank so we can try to resolve it.

This Policy, the applicable EULA, and the purchase confirmation for your order together describe the refund and license terms for downloadable products.